NHS staff taking part in the London 2012 Olympics opening ceremony
photo credit: Shimelle Laine via Flickr cc

Why do public service professionals resist some changes, while embracing others? 

Lars Tummers is an expert on the analysis of ‘policy alienation’. He has studied problems that professionals working in a range of sectors – including healthcare, social security and education – face in implementing new government policies. The conclusions he draws challenge the common assertions as to why professionals show resistance to adopting change.


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